Terms of Use

TERMS OF USE

  1. General provisions

1.1. These Terms of Use (“Terms”) regulate the access to and use of the website https://kornati.tours (“Website”) operated by Kornati Tours d.o.o., Ulica bana Josipa Jelačića 4, OIB: 67116682122, registered in the Commercial Court in Zadar (“Agency”).

1.2. By accessing and using the Website, users (“Users”) accept these Terms and agree to abide by them. If a User does not accept these Terms, they must not use the Website.

  1. Services

2.1. The Agency provides an online ticket sales service for one-day boat tours (“Tours”) on behalf of and for the account of the tour provider, i.e. the boat operator (“Operators”). The Agency is not responsible for the execution and quality of the Tours, the safety of tourists, or their safety during the consumption of the service. A legal relationship is established directly between the User and the Operator, who is responsible for the Tour.

2.2. The Agency strives to ensure the accuracy of the information on the Website, but does not guarantee its accuracy, including departure times and all other relevant information.
2.3. The Agency is not responsible for any damage, loss, injury, illness, death, or any other negative outcome that a User or passenger may suffer during the Tour or in connection with it. The Agency also does not assume any responsibility for any damage, loss, or additional costs arising from delays, route changes, cancellations, or changes to the Tour for any reason, including but not limited to weather conditions, technical problems, political situations, natural disasters, or decisions by Operators or authorities. Users and passengers expressly agree to assume the risk and responsibility for their safety and well-being during the Tour.

  1. Reservation and ticket purchase

3.1. The User can reserve and purchase tickets for events through the Website. To successfully reserve and purchase tickets, the User is required to fill in all mandatory data in the electronic purchase form.

3.2. In order to ensure the accuracy and security of transactions, the Agency may request additional information or documents from the User to confirm the identity and ownership of the credit or debit card used.

3.3. Payment for tickets is made through secure online payment systems. The Agency does not store User credit or debit card data.

3.4. Tickets will be issued in electronic form and delivered to the email address provided by the User during registration or purchase. The User is responsible for the accuracy of the entered data and the availability of the email address.

3.5. Purchased tickets are non-refundable, except in cases of cancellation or significant changes to the event. If there is a cancellation or significant change to the event, the User has the right to a refund or exchange of tickets for another event, in accordance with the Agency’s and event organizer’s rules.
3.6. The Agency reserves the right to refuse or cancel a reservation or ticket purchase if there is suspicion of abuse, fraud, or violation of these Terms of Use.

3.7. The User agrees to use the tickets exclusively in accordance with the Agency’s rules and conditions, event organizers, and the laws of the Republic of Croatia. If it is determined that the User has violated these conditions, the Agency reserves the right to take appropriate legal action, including cancellation of the ticket and/or prohibition of access to the event.

  1. Copyright

4.1. All content on the Website, including text, photos, illustrations, logos, video and audio materials, and design, is protected by copyright and is the property of the Agency or third parties. Unauthorized use, copying, or distribution of Website content is strictly prohibited.

  1. Liability

5.1. The Agency shall not be liable for any damage resulting from the use of the Website or the inability to use the Website.

5.2. The Agency does not guarantee that the Website will always be available or that it will operate without errors. The Agency reserves the right to periodically maintain and upgrade the Website, which may result in temporary interruptions in access to the Website.

5.3. The Agency is not liable for any damage or loss suffered by the User due to improper provision of the Tour service, including damage caused by delay, cancellation, or change of the Tour. The Agency is also not liable for any damage or loss suffered by the User due to the behavior of other passengers or third parties during the Tour.

  1. Links to other websites

6.1. The Website may contain links to other websites. The Agency is not responsible for the content, privacy policies, or security of those websites.

  1. Changes to the terms of use

7.1. The Agency reserves the right to amend these Terms at any time. Users are required to regularly check the Terms to be aware of any possible changes. By continuing to use the Website after the publication of changes, Users accept the amended Terms.

  1. Personal data protection

8.1. The Agency respects the privacy of Users and protects their personal data in accordance with applicable regulations. More information on personal data protection can be found in our Privacy Policy.

8.2. The Agency collects and processes Users’ personal data in accordance with applicable regulations, including the General Data Protection Regulation (GDPR) and the Personal Data Protection Act of the Republic of Croatia. The Agency uses the collected data solely for the purpose of providing the service of ticket reservation and purchase and for sending notifications about changes in Tours, if any.

8.3. The Agency takes reasonable technical and organizational measures to protect Users’ personal data from unauthorized access, disclosure, alteration, or destruction. The User has the right to access their personal data, to correct inaccurate data, to delete data, to restrict processing, and to transfer data.

  1. Final provisions

9.1. If any provision of these Terms is declared invalid or unenforceable, it shall not affect the validity and enforceability of the other provisions.

9.2. These Terms and all disputes arising out of or related to them are subject to the laws of the Republic of Croatia. All disputes arising out of or related to these Terms, including issues of validity, existence, and termination, shall be resolved through negotiations. If the parties do not reach an agreement within thirty (30) days from the date of receipt of a written notice of the dispute from the other party, the dispute shall be submitted to the competent court in Zadar, Republic of Croatia, which shall have exclusive jurisdiction to settle such disputes.

9.3. In case of any ambiguities or questions regarding these Terms or the use of the Website, the User can contact the Agency via email at info@kornati.tours.

9.4. These Terms are drawn up in the Croatian language and may be translated into other languages. In case of inconsistency between the Croatian version and the version in another language, the Croatian version shall prevail.

By accepting these Terms, the User expressly declares that they have read, understood, and accepted these Terms in their entirety and that they will comply with their provisions when using the Website and services offered by the Agency.

The final Terms of use contain all the above-mentioned amendments and supplements, and constitute a complete and comprehensive document governing the use of the Website and services offered by the Agency.

Terms of Use | Privacy Policy